6.9 Resolve Suspense Adjustment

Reference: Manage Adjustment and Adjustment Approval Process Model - Page 4 for the business process diagram associated with this activity.

Group: Resolve Suspense Adjustment

Actor/Role: CC&B

Description: The Resolve Suspense algorithm checks if a valid SA can be found for the adjustment staging record in suspense. If a valid SA is found,

a new adjustment is created for the SA, and the SA is linked to the adjustment upload staging record, then the suspense adjustment is canceled.

If a valid SA is not found, it checks to see if the record has been in suspense for too long; and if so, it creates a To Do Entry for the upload staging.

Process Names

•	C1-CANSUSADJ - This Resolve Suspense algorithm checks if a valid customer SA can be found for an adjustment staging record in suspense. For each adjustment upload staging record found in suspense, it attempts to find a valid SA.

•	If a valid SA is found:

•	A new adjustment is created for the SA and linked to the adjustment upload staging.

•	The suspense adjustment is canceled but remains linked to the adjustment upload staging as an audit.

•	If a valid SA is not found, check to see if the record has been in suspense for too long. If Number Of Days (parm 5) > 0 and To Do Type (parm 6) is supplied:

•	Calculate the number of days that the record has been in suspense.

•	Create a To Do Entry using the input To Do Type if the calculated number exceeds the input number of days.

Entities to Configure

•	Adjustment type